Email Delivery Guide
Send donation receipts to donors via email with PDF attachments. Track delivery status and send in bulk after imports.
Ways to send receipts
One-click sending
From the Donations page, click the send icon next to any donation. The receipt is generated and emailed to the donor instantly.
Bulk email
After importing donations via CSV, use the "Send All Receipts" button to email receipts to all imported donors at once.
What donors receive
When you send a receipt, donors receive an email with:
Subject line with your organization name
Brief thank-you message in the email body
PDF receipt attached for their records
Your organization's contact information
Tracking delivery status
Each donation shows its receipt status on the Donations page:
Automatic receipts
When connected to Stripe or Salesforce, you can enable auto-receipts to automatically send receipts when new donations are received.
Troubleshooting delivery issues
Donor didn't receive the email?
Check that the email address is correct. Ask donors to check spam/junk folders. Emails are sent from thanks@thankly.org.
Need to resend a receipt?
Click the send icon again on any donation to resend the receipt. A new email will be sent with the PDF attached.
Need help?
Can't find what you're looking for? Our team is here to help.