Stripe Integration Guide
Connect Stripe to automatically generate donation receipts when payments are received. Works with Donorbox, Givebutter, Classy, and other Stripe-powered platforms.
Compatible platforms
Thankly works with any donation platform that uses Stripe for payment processing:
How to connect Stripe
Go to Integrations
Navigate to your organization's Integrations page from the sidebar menu.
Click Connect Stripe
Click the Connect button in the Stripe section to start the OAuth flow.
Log in to Stripe
You'll be redirected to Stripe. Log in with your Stripe account credentials.
Select your account
If you have multiple Stripe accounts, select the one connected to your donation platform.
Authorize Thankly
Review the permissions (read-only access to charges) and click Connect.
Read-only access
Thankly only requests read-only access to your Stripe charges. We cannot create, modify, or refund any payments. Your payment processing remains completely secure.
Enabling auto-receipts
When enabled, Thankly automatically generates and emails receipts whenever a new successful charge is received via Stripe.
- Go to Integrations → Stripe
- Toggle "Auto-send receipts" to on
- Optionally enable "Skip receipts under $250"
Testing with test mode
Stripe has a test mode for development and testing. When you connect Thankly, you can choose to connect in live mode or test mode.
Live mode
For production donations
Test mode
For testing with fake data
Troubleshooting
Donations not appearing?
Check that you connected the correct Stripe account. Ensure charges have customer email addresses.
Wrong Stripe account?
Disconnect and reconnect, selecting the correct account during the Stripe OAuth flow.
Need to disconnect?
Click "Disconnect" on the Integrations page. Previously synced donations remain in Thankly.
Need help?
Can't find what you're looking for? Our team is here to help.